Returns and Refunds Policy

Returns and Refunds

1, Within thirty (30) days from the date of the order, the buyer can return the products. Buyer needs to make sure the returned product is unopened and resalable. Buyer is responsible for return costs. After the seller receives the returned product and confirms that the returned product is not damaged, the buyer will receive a 100% refund.

2, The form of the refund will be based on the original form of payment such as a bank transfer or a credit card charge.

Do you provide a return shipping label?

No. Returned products must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded.

What kind of products can I return?

You can return any unopened products within the return period stated in the Return Policy.

How do I return products?

To return any unwanted items, you will need to obtain an RMA number from Customer Service (1-678-910-5199). In order to send you the full return instructions and generate an (Return Merchandise Authorization) RMA number, we need the original order number(s) and a list of all items being returned per order number. You can find this information in your Order History online.

How long does a refund take?

Once we receive notification from our warehouse of the returned goods arriving, we will process the refund which can take up to 2-5 business days; this is dependent on your bank’s processing times.

I purchased my products through a Brand Affiliate, what are my rights for returning them? If you purchased your products from a Brand Affiliate, please contact them to discuss refunds. By law, Brand Affiliates must offer a three-day money-back guarantee to their customers. The Customer must request the refund within 3 business days and return the unused portion of the product to the Brand Affiliate. However, individual Brand Affiliates may have a more generous return/refund policy, so Retail Customers should contact them for more information.